info@villa-ayo.com +62 (0)877 60248308

Algemene Voorwaarden

Payment policy

- 100% non refundable downpayment is required to secure the booking, balance payment is 45 days prior to the arrival.

- For booking less than 45 days before arrival, full payment is required.

Cancellation policy

Flexible - 30 days

- The guest can cancel free of charge until 30 days before arrival. The guest will be charged the total price if they cancel in the 30 days before arrival.

- The guest will be charged a prepayment of the total price in the 30 days before arrival.

Non-refundable

- The guest will be charged the total price if they cancel anytime.

- The guest will be charged a prepayment of the total price anytime.

Check-in and check-out times

- Check-in time: 15.00hrs and maximum check-out time : 12.00hrs. This to allow maintenance and full cleaning in between the customers.

- Late check-out until 18.00 hrs will be charged 50% from the total 1 night rate and based on the villa’s availability.

- Late check-out more than 18.00hrs will be charged 100% from the total 1 night rate and based on the villa’s availability.

Additional terms

- Owners do not have responsibility for any cancelation. Please kindly arrange your own travel insurance.

- Any damages in the villa caused by the guests will be discussed between the guests and the villa manager/staff.

- The cost of the damages will be paid by guests directly to the villa before departure time. Villa Ayo has no direct liability for any damages or injures during the stay.

- The staff always need to be treated in a respectful way.